Don’t Fear the Weekend

April 30, 2011 by

Do you avoid sending email, posting to your Facebook page or Tweeting on the weekends because you think no one will see it?

Fear not the weekend! It could be your secret weapon.

In his recent webinar presentation The Science of Timing: When to Post Everything, Dan Zarrella talked about contra-competitive timing - posting your content when other marketers aren’t. Instead of shouting when everyone else is shouting, speak when it’s quiet and more people can actually hear you.

I confess that I try to go off the online social grid on Saturdays. I’m online all week long and need to play and dig and garden and cook on the weekends. (I do sneak on for recipes, but only when I have to.) I didn’t give much thought to sending stuff on the weekends until I saw Dan’s webinar.

The scheduling features in Hootsuite (for Facebook and Twitter) and WordPress (this blog) mean I can have my freedom and my weekend posts, too.

Turns out that most marketers jam posts into the Monday through Friday slot, leaving the weekend a lot lighter. But weekend click-through rates either hold steady or rise, and sharing actually peaks on those days.

Check out that spike on Facebook shares on Saturday!

Facebook Shares by Day

And this spike on email opens on Saturday:

Email Opens per Day

The weekends get a little trickier with blogs. Blog reading (and also linking) goes down…

Blog Views by Day

…but blog comments go up on weekends.

Blog Comments by Day

So if you want links to your blog, post during the week. If you are looking to jazz up your comments, post on the weekends. Try a little of both!



Is Facebook Your Achilles Heel?

April 29, 2011 by

Oh the horror!

What would you do if you woke up one morning and were suddenly locked out of your Facebook page?

It happened Thursday to technology news site Ars Technica. Read an ongoing account of their saga at Facebook shoots first, ignores questions later; account lock-out attack works.

What did they do to offend the Facebook gods? Someone (not named) accused them of copyright infringement. Ars Technica never saw it coming.

Prior to the account lockout, we had received no notices of infringement or warnings. Truly, we awoke to find that Facebook had summoned a judge, jury, and executioner and carried out its swift brand of McJustice all without bothering to let us know that there was even a problem.

Ouch. It gets worse.

Further investigation has revealed just how flawed Facebook’s infringement reporting system is. To begin with, someone making a complaint can provide any third-party e-mail address they choose. So it is rather easy to spoof the origin of a complaint, while giving Facebook and the accused no chance for a direct rejoinder.

Face it. It’s Facebook’s world and you are just playing in their sandbox. They make up the rules. They can wipe you out without warning. You own nothing about your relationship with your fans, er, likers.

What’s a marketer to do?

You can’t ignore it. Facebook is ubiquitous, inescapable. If it were a country, it would be the world’s third largest behind China and India. The opportunity to reach and influence people is phenomenal.

You can focus more resources on your basics – website, email marketing, blog. You own these. You have control over the content. Growth is slower, but it’s all yours.

Facebook, Twitter, Slideshare, Flickr, YouTube – these social sites are outposts. They have the potential to reach huge audiences, but they aren’t home. They lead you home.

Facebook is NOT your website, nor should it be your entire online strategy. It’s a part of your strategy that complements and supports your fundamentals.

SPOILER ALERT: Ars Technica got its page back.

Photo credit LHG Creative Photography.


One Post Does Not Fit All – Mixing It Up on Facebook, Twitter and LinkedIN

April 23, 2011 by

Social media management tools such as Hootsuite, TweetDeck, CoTweet and SocialOomph have made it possible – and quite easy – to post content across social networks.

But should you be posting the same EXACT content across social networks?

gentle cascading water falls
Creative Commons License photo credit: Torley

A good content strategy involves cascading your content through your channels – repeating a theme or campaign through email, Facebook, Twitter, LinkedIn, blog, etc. Repetition is necessary and good for campaigns and marketing.

Your supporters/customers/donors choose to engage with you where and how they like, and that pattern or mix of engagement may change over time. You need to cover your bases and reinforce your message.

I love this graphic called Understanding Your Social Media EcoSystem from Social Media Examiner, and often use it in my presentations about social media marketing. Imagine content cascading through these channels. Some of it simply goes no further (a retweet or news of the day for example), and other content  (your best blog post perhaps) makes it all the way to email.

social media ecosystem frequency

* Twitter (5x/day) * Facebook (2x/day) * Blog (3x/week) * Email (1x/week)

Trouble comes when you post the EXACT thing in each channel on a consistent basis, with no differentiation. Like when a Twitter feed is synched with a Facebook profile. Besides being annoying, it encourages people to tune you out on one of the channels.

As a consultant I’ve come to refine my personal social media mix so that it plays to the strengths of each of my main channels – Facebook (page and profile), Twitter, blog and LinkedIn.

How? With questions such as:

  • Why am I on this channel – what is my purpose? (HINT: “Because everyone else is” is not the answer.)
  • Who do I want to engage with? (Friends, peers, professionals?)
  • What kind of content works best in this channel? (opinion, vidoes, articles)
  • How often should I post content? (MUST READ: Dan Zarella’s the Science of Timing: When to Do Everything)

Here’s how I break it down:

Facebook Profile

PURPOSE: I’m here to socialize, voice my political opinions, and network with professionals I find interesting and worthy of following. I want to stay informed, keep in touch, have fun and learn how to deal with the woodchucks that terrorize my neighborhood.

PEOPLE: Friends, people I’ve actually met, family, professionals with whom I’ve had some kind of engagement.

CONTENT: Articles, petitions, videos, political cartoons, questions, kid photos, family musings, local stuff.

FREQUENCY: Several times a day, almost every day. I often take a weekend day off.

Facebook Page

PURPOSE: The purpose of my Facebook page is to generate leads for my consulting business.

PEOPLE: Seeded with friends and supporters, it has grown to include others interested in nonprofit and small business tips.

CONTENT: I share tips and stories that help nonprofits and small businesses communicate online.

FREQUENCY: About 3-6 times per week.

Twitter

PURPOSE: Twitter is 80 percent professional networking for me. I listen and learn a lot.

PEOPLE: It’s where I connect with my industry peers. About 10 percent (my guesstimate) of my posts are local (Hudson Valley) and another 10 percent are my passions – cooking, food, gardening, sustainable agriculture (see my Twitter lists).

CONTENT: Mostly retweets, some original content, a little back and forth, lots of public thanking. Almost no personal stuff, occasional political posts.

FREQUENCY: 1-15x per day.

LinkedIN

PURPOSE: Professional networking

PEOPLE: Industry peers, colleagues, friends and relatives

CONTENT: Select small business and nonprofit marketing stories. It’s a GREAT place to ask questions. I once found an obscure educational statistic by putting a request out through LinkedIn. Got an answer in 10 minutes. Its’ REALLY good to know librarians.

FREQUENCY: 3-6 times per week.

Blog

PURPOSE: Leads, authority

PEOPLE: Folks who need answers (lots arrive at my HOW TO posts via a Google search)

CONTENT: My tips and practical advice for the do-it-yourself nonprofit and small business marketers

FREQUENCY: Twice a week

To boil this down, Facebook is a social network and Twitter is an information network. So, find your balance. Know your purpose for being on that social network, and curate AWESOME content.



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